Support

Select the development of your choice from the search listings and then 'add to My Redrow'. Similarly, select the housestyle of your choice from the development page and then 'add to My Redrow'.

From your Favourites list, select 'View available plots'. From the list presented, select 'Add to Favourites'. The plot detail will then be displayed in your Favourite Development list.

Yes. Each development page contains a pdf printable site plan. You may also see an option to select an Interactive site plan on some developments which shows the available and coming soon house styles.

Yes. Select 'Book appointment', on the development page or your favourite's listings. Then chose the type of appointment you would like, and your preferred time slot from the calendar.

We aim to be as flexible as possible, but certain times may not be available. You can select an appointment time with 24 hours' notice and up to 4 weeks in advance where available slots are indicated.

Yes. You can see the build progress stage of any individual plot you have saved in your Favourites list.

Redrow are not registered to provide financial advice. However you can contact one of our recommended New Build Mortgages Specialists who will discuss the most appropriate financial solution for you.

To find your nearest New Build Mortgage Specialist, using the 'Ready to Reserve' link on your homepage, select the development you are interested in, then select 'Find NBMS'.

You are free of course to use people you already know. However, we have a number of recommended New Build Mortgage Specialists and Legal Experts who we know and trust, and who can work with you to ensure everything runs smoothly towards meeting the agreed Exchange of Contracts target dates.

There is no financial gain to Redrow when you use one of our recommended specialists.

From your Favourites list, select 'What's Included'.

Some of our developments have bespoke finishes and each library of choices and options must be set up individually. We are working towards displaying the choices and options for all of our developments, though this takes a little time as each new development is launched.

Sorry, no. You must have reserved a home before choices and options can be saved. You can only browse what’s available if you have not reserved a home.

We're delighted when customers show their commitment to reserve a new home by paying a reservation fee, but before we can show this on My Redrow, we have a few administration processes we need to complete. Once this is done, we’ll send you an email to let you know. You should then see the home you have reserved in My Redrow which starts your journey to Exchange of Contracts and enables you to begin styling your new home.

One of the main reasons you might not see your new home is if your My Redrow email address is different from the email address you gave to your Sales Consultant during the reservation process.

Please contact your Sales Consultant who will be able to address this for you.

Don't worry! Select 'forgotten password' on the sign in page, enter you security answer and we will send you a new email verification so you can regain access to our account.

At the moment no. If you wish to continue to use your My Redrow account, you will need to ask one of our Sales Consultants to update your email address.

Yes. You can opt out of My Redrow communications in your Account. We would ask you to remember that there are a number of informative messages we may need to send you if you do decide to reserve a Redrow home, but you can of course always opt back in.

Yes. We'll be sorry to see you go, but if you would like to close your account you can do this on your Account page by selecting 'Close Account'. You will continue to receive any marketing communication you have subscribed to unless you also update your preferences letting us know which, if any, you would still like to receive during the Account Closure process. Once we receive your request, access to your My Redrow account will be removed with immediate affect.